FAQs
Any questions?
We love helping our customers! Feel free to get in touch from 9:30am to 5:00pm, Monday to Friday. We answer emails as quickly as we can.
Phone: +44 (0)1239 612469
Email: hi@hiutdenim.co.uk
About the Brand.
Where do you make your jeans?
We make in our hometown, Cardigan in West Wales. Our town used to have Britain’s biggest jeans factory. It made 35,000 pairs every week for nearly 40 years. Then one day it closed. We are trying to get our town making jeans again.
How do you pronounce Hiut?
Hiut is a mixture of our surname (Hieatt) and the word utility. It is pronounced ‘hi’ as in ‘hello’ and ‘ut’ as in ‘utter’.
Who are your founders?
The Hiut Denim was started by David and Clare Hieatt. They are the guys who also founded howies and The Do Lectures.
Where is Wales?
Oh boy, you need to come visit. Wales is a small clever country on the western side of Britain. It’s a beautiful place to live, work and play. Cymru am byth!
Why an Owl?
We started The Hiut Denim Company from what we call the chicken shed at the bottom of our garden. Opposite the chicken shed is an old barn. A set of barn owls have been nesting in the barn for the last 14 years that we know of, but it could be more. Each year they come back to raise their young. And I guess they are a part of the family. So we thought maybe it was a good idea to have a logo that said something about the farm we live on.
Who designed the owl logo?
The Hiut owl logo was designed by Joby Barnard. The brief was for it to in some way to come from the farm. And to keep it simple enough to go on a rivet.
Sizing + Product.
How do I find out what size I am?
If you are consistently the same size across brands, order the same from us. You can find a more detailed sizing chart for each jean on the product page. Also, check out our fit advice on the product page to see whether you should size up or down depending on the style of jean.
How do I measure my jeans?
To make sure you’re measuring your jeans the right way, take a look at our comprehensive measuring guide here.
What are the smallest and biggest sizes you do?
Womens
Waist: 24” - 36”
Leg: 28” - 38”
Mens
Waist: 28” - 42”
Leg: 28” - 38”
Can I order multiple pairs of jeans to try on?
If you can’t decide between a couple of sizes, you can order multiple pairs to try on and return the jeans you do not want to keep.
Do you make custom made jeans?
Not yet. But we offer a large size range and we can tailor the leg length of your jeans. We can’t alter any other part of the jean as it would require altering the whole jean pattern. If you’d like a leg length that is not available online, call or email us after you’ve ordered your jeans to alter your order.
Will the fabric affect the fit?
Yes. Some fabrics can make the fit a little looser or a little tighter. If there is a difference, we give this advice under 'The Fit' section on each product page.
Do you offer a vegan patch?
Yes. We do offer a vegan patch for your jeans if you contact customer service at hi@hiutdenim.co.uk after you have made your order they will make a note on your order.
Can you do alterations?
We can alter the length of your jean for you at any point if you find they are too long, please make sure you are leaving length for the initial shrinkage that may occur during the breaking in period and first rinse. We can only shorten the leg length by 2 inches, anything more it will affect the fit of the jean. We cannot alter any other part of the jean.
Returns
Can I return my jeans if they don’t fit etc.?
If your jeans are unworn and the labels are still attached - yes, you can. We are keen to make this as easy as we can for you. To return the jeans just package them back up and from within the UK you can use the 48 hour tracked return stick that's included with your paperwork to get them back to us, please use this at a post office and make sure you obtain proof of postage.
If you are returning jeans from overseas, you can either pick a courier of your choice or we can create a return for you, the cost of which will be subtracted from your refund. We do not issue exchanges for overseas orders.
How can you justify the price of your jeans?
We make every effort to keep our prices reasonable for premium hand-crafted jeans, and in comparison to others we are not the most expensive. Certainly you can pay much less for jeans. But our jeans are made by men and women who have been making jeans pretty much all their working lives. They are made in Wales. And we only use the best denim from the best mills in the world. The good thing when you make something that lasts, over time an expensive purchase will become great value for money. We believe these are fair prices for our customers to pay given the quality of materials and the craftsmanship that goes into making each pair. We don’t charge for the love. That comes for free.
What happens if my jeans fail?
We believe in quality and we believe a quality product should stand the test of time. So we stand by our products. Come what may. So if you are not satisfied with one of our products at the time you receive it, please return it unworn within 90 days and we will exchange it or refund you, depending on what you want.If one of our products is faulty, we will replace it or refund you. Damage due to wear and tear will be repaired free of charge. So your favourites keep going.
Stockists
