Why are you only making jeans for men?
We created just two fits for men because we wanted to make sure we got great at making jeans before we started offering lots of styles.
However, our slim fit does look good on women and it starts at a 28 (which is the equivalent to a size 10). So if you like a boy fit with a higher rise and bigger back pockets than most women’s fashion jeans, this could be the one for you.
Once we have perfected these styles, we promise we will start making specific styles for women. But for now, we are keeping it simple.
How will you ship my jeans?
Orders within the UK will be shipped via courier or Royal Mail. You will be sent an email to say that they are on their way.
Orders from outside the UK will be sent via Fed Ex. An email will be sent to you as they are dispatched along with a tracking number too.
How do I return my jeans?
We are keen to make this easy as we can for you. There is a free post returns label inside each package we ship out. Just stick it on the box and take to your nearest Post Office. If you have any questions, email firstname.lastname@example.org.
Where is Wales?
Oh boy, you need to come visit. Wales is a small clever country on the western side of Britain. It’s a beautiful place to live, work and play.
Our main contact email address is email@example.com. There are just six of us in the beginning, but we will make sure we get back to you. If you need to speak to a human, here’s our telephone number: 01239 612469.
If you want to write a letter to us: Hiut Denim Co, Number 2, Parc Teifi, Cardigan, West of Wales. SA43 1EW.
If you would like pictures/updates/press photos etc on what is happening at The Hiut Denim Company, then email firstname.lastname@example.org
Why an owl?
We started The Hiut Denim Company from what we call the chicken shed at the bottom of our garden. Opposite the chicken shed is an old barn. A set of barn owls have been nesting in the barn for the last 14 years that we know of, but it could be more. Each year they come back to raise their young. And I guess they are a part of the family. So we thought maybe it was a good idea to have a logo that said something about the farm we live on.
Who designed the owl logo?
The Hiut owl logo was designed by Joby Barnard. The brief was for it to in some way to come from the farm. And to keep it simple enough to go on a rivet. Joby went away to have a think. The reason I like Joby is that he’s a thinker who just happens to design. He emailed me to say he had something. Then left me waiting for another day. Of course, when it came through I loved it.
How should I wash my jeans?
We have detailed instructions about washing over on our Washing Instructions page.
What is HistoryTag?
HistoryTag helps tell the story of the jeans you own. Each pair of jeans we make will have a unique History Tag number. It can show the history of your jean from its creation, through its life with its first owner, and onwards as it gets passed on and handed down.
An item tagged with a unique Private Key from HistoryTag has its own page on HistoryTag.com, where photos and tweets chronicling its life will gather.
We love the HistoryTag idea because it attaches the stories to the jeans and becomes a badge of honour for products that are made to outlast you. And makes sure the memories created in them never get forgotten.
Read the full story here
Are you the howies guys?
Yes, we started howies in 1995. We sold it in 2006. We left shortly after. Apart from saying hi to the people who work there, we have no involvement. It’s the past, and you can’t look back. The future is too exciting to be dwelling on the past.
Why do I have to wait for my jeans?
Our factory is trying to make the best jeans it can, and not the most jeans it can. Demand will sometimes be greater than supply.
If there’s such a demand, why don’t you expand, so that orders don’t take so long to fill?
Well, the last company taught us that it is better to grow slowly and that way you can concentrate on making a great product and not putting too much stress on a business and the people running it.
Do you supply shops?
Yes, we supply wholesale accounts. We look to work with great independent denim shops. Shops who understand our story, and have the time to tell it. We want to work with shops who understand the importance of quality and great design. We are in no rush to be in lots of shops, just the ones that do it well.
Can I order even though you are out of stock?
Yes, we will place your order in our production run. We can tell you when your jean is going to be made. We will charge your card when your jeans are ready to ship and not before.
How can you justify the price of your jeans?
We make every effort to keep our prices reasonable for premium hand-crafted jeans, and in comparison to others we are not the most expensive.
Certainly you can pay much less for jeans. But our jeans are made by women who have been making jeans pretty much all their working lives. They are made in Britain. And we only use the best denim from the best mills in the world.
The good thing when you make something that lasts, over time an expensive purchase will become great value for money.
What happens if my jeans fail?
We believe in quality. And we believe a quality product should last the test of time. So we stand by our products. Come what may.
So if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to us for a replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.