We stand by what we make. And keep standing by it even when things go wrong. That's why we offer a free repairs policy for life on our jeans.
We can't offer this service on the Tech Jean as it can't be darned liked a pair of jeans can.
No smelly stuff. The Grand Masters are not happy to work with smelly jeans. They have a point.
So please wash your jeans before mailing it, and be sure to ship the package with a carrier that can provide tracking and insurance. Hiut Denim Co cannot replace packages lost during return shipment if proof of tracking is unavailable. Typical turnaround time for repairs - with shipping - is currently about 8-12 weeks, but may be longer during busy times.
Include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen.