No smelly stuff (please make sure there are no tissues or face masks in the jeans). The Grand Masters are not happy to work with smelly jeans. They have a point.
Wash your jeans in a washing machine before mailing them.
Ship the package with a carrier that can provide tracking and insurance. Hiut Denim Co cannot replace packages lost during return shipment if proof of tracking is unavailable.
If you are sending in a pair of jeans that have already been repaired by yourself or someone else and are looking to have that area re-done, please be sure to unpick the work done there before sending them to Paul.
Include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen.