FAQs
Any questions?
We love helping our customers! Feel free to get in touch from 9:30am to 5:00pm, Monday to Friday. We answer emails as quickly as we can.
Phone: +44 (0)1239 612469
Email: hi@hiutdenim.co.uk
About the Brand.
Where do you make your jeans?
We make in our hometown, Cardigan in West Wales. Our town used to have Britain’s biggest jeans factory. It made 35,000 pairs every week for nearly 40 years. Then one day it closed. We are trying to get our town making jeans again.
How do you pronounce Hiut?
Hiut is a mix of the words high-end and utility.
Who are your owners?
Hiut is a family owned business, run by the family. This allows us to take a long term view and stay focused on how our products are designed, made, and cared for.
Why an Owl?
Hiut Denim began on a small farm in Cardigan, where owls nested in the old barn. Their calm, watchful presence inspired the owl in the logo, a symbol of patience and care in the craft behind every pair of Hiut jeans.
Sizing + Product.
How do I find out what size I am?
If you are consistently the same size across brands, order the same from us. You can find a more detailed sizing chart for each jean on the product page. Also, check out our fit advice on the product page to see whether you should size up or down depending on the style of jean.
How do I measure my jeans?
To make sure you’re measuring your jeans the right way, take a look at our comprehensive measuring guide here.
What are the smallest and biggest sizes you do?
Womens
Waist: 24” - 36”
Leg: 28” - 38”
Mens
Waist: 28” - 42”
Leg: 28” - 38”
What is the difference between a Stock Order and Made to Order?
Our Stock orders are manufactured in small batches and ready to ship whenever you place an order. Our Made to Order option only starts the production process once you have placed the order and therefore takes longer to get to you.
Can I order multiple pairs of jeans to try on?
If you can’t decide between a couple of sizes, you can order multiple pairs to try on and return the jeans you do not want to keep.
Do you make custom made jeans?
Not yet. But we offer a large size range and we can tailor the leg length of your jeans. We can’t alter any other part of the jean as it would require altering the whole jean pattern. If you’d like a leg length that is not available online, call or email us after you’ve ordered your jeans to alter your order.
Will the fabric affect the fit?
Yes. Some fabrics can make the fit a little looser or a little tighter. If there is a difference, we give this advice under 'The Fit' section on each product page.
Do you offer a vegan patch?
Yes. We do offer a vegan patch for your jeans if you contact customer service at hi@hiutdenim.co.uk after you have made your order they will make a note on your order.
Can you do alterations?
We can alter the length of your jean for you at any point if you find they are too long, please make sure you are leaving length for the initial shrinkage that may occur during the breaking in period and first rinse. We can only shorten the leg length by 2 inches, anything more it will affect the fit of the jean. We cannot alter any other part of the jean.
Returns
Can I return my jeans if they don’t fit etc.?
If your jeans are unworn and the labels are still attached - yes, you can. We are keen to make this as easy as we can for you. To return the jeans just package them back up and from within the UK you can use the 48 hour tracked return stick that's included with your paperwork to get them back to us, please use this at a post office and make sure you obtain proof of postage.
If you are returning jeans from overseas, you can either pick a courier of your choice or we can create a return for you, the cost of which will be subtracted from your refund. We do not issue exchanges for overseas orders.
Do you offer Repairs?
Yes - our jeans are designed to be worn and repaired for a long time. So once they show their age, you can book the repair service on our website and ensure that your jeans can have another life.
Stockists
