Repair Shipping UK - February Slots
OUTSIDE OF THE UK? Please contact customer service to log your repair and pay the return postage cost of £24 - CLICK HERE
Book in your jeans for free repairs. Hiut Denim jeans only please.
We believe that as a clothing company, one of the best things we can do for the planet is to make a product that lasts.
That is why we offer a free repair service.
So we can keep your jeans going for as long as we possibly can.
Please note we said Free not Fast :)
We cover the cost of the repairs.
All we ask is that you cover the cost of the postage.
When you book your repair in you will be allocated a month in which the repair will begin.
You can choose to hold on to your jeans until that month begins or send them straight away, it's completely up to you.
This is how it works:
Pay for your postage and provide the right details - name, email, return address and a brief description of the repair needed.
Send the jeans to us when you are ready but before the month begins.
We will log them and add them to the queue.
Paul will repair them.
And then we'll send them back all beautiful and darned.
Please keep your tracking number safe so you can see they've arrived safely and if you'd like an update on where they are in the queue just contact Lex or Joe in customer service, We do not do this automatically.
Some rules:
Only one jean per customer at a time. This makes it fair.
Make sure your jeans are freshly washed.
Make sure the pockets are empty (and check the legs for rogue socks!)
Make sure you include a note with your name and confirmation number in the parcel.
Any repair work that has been not done by Hiut needs unpicking if you'd like it re-done.
Ship the package with a carrier that can provide tracking and insurance.
Please contact customer service if you only need a button or Rivet repair.
Remember free repairs are for the life of the jean, not the person. If we feel that your jeans are not repairable or have been repaired too many times, we will drop you an email and go from there.
Please return your jeans to:
Hiut Denim,
The Old Jeans Factory,
Bath House Road,
Cardigan,
SA43 1JY.
Questions?
Check out our How to Measure Guide, to find your perfect fit.
We stand by our jeans even when they fail you. We offer free repairs for the life of your jeans. One rule. You have to send them back washed. Read more.
We use Royal Mail to ship within the UK.
For overseas orders, we use Royal Mail or FedEx express.
Orders that are in stock are generally shipped the next working day.
For more information, click here.
Only when you are happy, can we be. If for any reason you are not satisfied with our jeans, you can return them for a refund.
To return the jeans just package them back up and from within the UK you can use the Freepost label that's included with your paperwork.
Returning items from overseas will be at the cost of the customer.
Some small print: They need to be returned with all labels attached within 90 days, unworn aside from trying on, which is pretty standard stuff.
For more information click here.
Nope.
Clever answer.
